Mercantile Payroll Services was established in 1999 as an enhancement to the products and services offered by Mercantile Bank of Michigan. The purpose was to further fulfill the business needs of Mercantile Bank customers. Sixteen years later, we are processing payroll for over 300 customers, and have expanded our market with the growth of the Bank.
Trusted in banking, payroll you can rely on – Many customers of Mercantile Payroll Services are also customers of Mercantile Bank. These customers have come to appreciate the relationship-oriented style of banking that Mercantile offers and are pleased to see this same philosophy embodied in Mercantile Payroll Services as well.
Dedicated customer service – Customers utilizing Mercantile Payroll Services are recipients of a high level of service also reflective of Mercantile Bank. Each customer is assigned a dedicated Payroll Processing Specialist who gains familiarity of their business and specific needs. This dedicated specialist is the first point of contact for any questions or concerns that arise in the ongoing payroll relationship.
Experience where it matters – Mercantile Payroll Services has a diverse staff with significant technical experience in Payroll. One third of the payroll staff maintains a Certified Payroll Professional (CPP) designation from The American Payroll Association (APA). Mercantile Payroll is a longstanding and active member of the APA at a national level, the West Michigan Chapter of the American Payroll Association, and the Independent Payroll Providers Association. Collectively, the staff is creative and solutions oriented; constantly looking for ways to enhance and create efficiencies for our customers.
Ever changing tax laws – Our Payroll Service has a dedicated Tax Specialist with over 30 years of payroll specific tax experience. This gives us the advantage of monitoring and understanding tax laws, employment laws and managing employee benefits. As part of our service, we handle payment of tax obligations accurately and timely. We file monthly, quarterly and annual payroll returns and submit new hire reporting on behalf of our customers.
A “Resource’ in Human Resources – For the small to mid-sized business owner, having the luxury of a full-time dedicated HR professional is not an option. Our Payroll Service provides both a partnership and a system to manage Human Resource information, Employee Self Service, Online Employee Benefit Enrollment, Retirement Contributions, Worker’s Compensation Coverage, and Third Party Benefits Administration.
No more paper timekeeping - We have a comprehensive Workforce Management system to assist our customers with their time and attendance needs. Hours can be manually entered online or punched with or without editing capabilities depending on the customer’s preference. Our solution offers up-to-date time off tracking, request process, calendar view and annual calendar or anniversary award. It will also help manage scheduling and/or labor and department allocations.
Regardless of the size of your business, or in what industry you compete in, Mercantile Payroll Services is here to help you with all the ongoing complexities of payroll administration.